Who we are
Auto Ollie is operated by Ray Barnes as a solo operator trading under the name Dual Action.
Business address: 80 Heysham Drive, Watford, Herts, WD19 6YB. General contact email: [email protected]. Contact number: 07594 218651.
Information we collect
We may collect information you provide directly, such as your name, business details, email address, phone number, and any information submitted through signup, onboarding, or support forms.
We may also collect account, device, usage, and diagnostic information needed to operate, secure, and improve Auto Ollie.
How we use information
- To provide and maintain Auto Ollie.
- To onboard customers and respond to support or sales enquiries.
- To process subscriptions, billing, and account administration.
- To improve the product, protect the service, and prevent misuse.
- To send service-related notices and operational communications.
Payments
Subscription payments are processed by Paddle. We do not need to store full payment card details ourselves. Billing information you provide at checkout is handled according to Paddle’s own privacy and security practices.
How we share information
We may share information with service providers that help us run Auto Ollie, including infrastructure, analytics, communications, and payment partners, but only where needed to operate the service.
We may also disclose information where required by law, to enforce our terms, or to protect the rights, safety, and security of Auto Ollie, our customers, or others.
Retention and security
We keep personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable technical and organisational measures to protect information, but no method of storage or transmission is completely secure.
Your choices
You can contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
You can also stop marketing communications by using the unsubscribe option where available or by contacting us directly.
Contact
Privacy questions or requests can be sent to [email protected].
Support requests can be sent to [email protected] and product feedback can be sent to [email protected].